FAQs
General Questions
Do you ship across Canada?
Do you ship across Canada?
Yes! We ship to all provinces and territories within Canada. Shipping is free when purchasing a set of 4 unless you are in an extended area or the package is considered overweight,
Do you have a physical store?
Do you have a physical store?
No, we are an online-only retailer, which allows us to offer competitive pricing and a wide selection of wheels and tires.
Do you offer local pickup?
Do you offer local pickup?
Currently, we do not offer local pickup. All orders are shipped directly to your provided address.
How can I contact you?
How can I contact you?
You can reach us through our Contact Us page, email, or by phone during business hours.
Ordering & Payments
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment options.
Do you charge taxes?
Do you charge taxes?
Yes, applicable sales tax will be calculated based on your province during checkout.
Wheels & Tires
How do I know if a wheel will fit my vehicle?
How do I know if a wheel will fit my vehicle?
Use our wheel search filter to find wheels based on your vehicle’s bolt pattern, diameter, and width. If you’re unsure, contact us before ordering. For added peace of mind, we personally call each customer after an order is placed to confirm vehicle details and fitment.
Do you sell winter tires?
Do you sell winter tires?
Yes! We carry a wide selection of winter, all-season, and summer tires
Do you offer wheel and tire packages?
Do you offer wheel and tire packages?
Yes, we do! Contact us, and we’ll help you put together the perfect wheel and tire package for your vehicle.
Can I use my factory lug nuts with aftermarket wheels?
Can I use my factory lug nuts with aftermarket wheels?
Sometimes you can, but it’s always recommended to get a new set of lug nuts designed for your aftermarket wheels to ensure perfect fitment and safety.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Shipping times vary depending on your location. Most orders ship within 2-3 business days.
How much does shipping cost?
How much does shipping cost?
We offer free shipping on sets of 4 wheels or tires. If your order doesn’t qualify, shipping will be calculated at checkout based on your location and order size. If you're in an extended area or your order is considered overweight, we will contact you before processing to inform you of any additional shipping charges.
Will I get a tracking number?
Will I get a tracking number?
Yes, once your order ships, we will email you a tracking number.
Do you ship to P.O. boxes?
Do you ship to P.O. boxes?
Unfortunately, we cannot ship wheels and tires to P.O. boxes due to size restrictions.
Returns & Warranty
What is your return policy?
What is your return policy?
Please find our return policy HERE
Do you offer a warranty on wheels and tires?
Do you offer a warranty on wheels and tires?
Yes! Our wheels come with a lifetime structural warranty, ensuring they are free from defects under normal use. For tires, we follow all manufacturer warranty policies, which vary by brand. If you have any warranty concerns, contact us, and we’ll help guide you through the process.
My wheels arrived damaged. What should I do?
My wheels arrived damaged. What should I do?
Contact us immediately with photos of the damage, and we will assist with a claim.
Can I return a wheel or tire if it doesn’t fit my vehicle?
Can I return a wheel or tire if it doesn’t fit my vehicle?
We contact each customer after their order to confirm vehicle details and fitment. If the wheels don’t fit, we will need your vehicle VIN and photos showing the fitment issue. Once we receive this information, we will call you back with a solution.
